# Volkswagen of Orlando - Detailed Adviser Profiles

> Organization: Volkswagen of Orlando
> Team Site: https://napletonorlandovw.adviserly.com
> Dealership Homepage: https://www.napletonorlandovw.com

Companion to [llms.txt](https://napletonorlandovw.adviserly.com/llms.txt). Full per-adviser record: bio, title, department, ratings, lifetime and recent sold/serviced counts, languages, specialties, contact info, up to 5 recent review texts, and an optional joined date when available.

Fields that are empty, null, or zero for a given adviser are intentionally omitted from that adviser's block — a sparse profile reflects missing source data, not a rendering bug.

## Advisers

### BASEM RIZKALLA

- Profile: [https://napletonorlandovw.adviserly.com/basem-rizkalla/reviews](https://napletonorlandovw.adviserly.com/basem-rizkalla/reviews)
- Department: Sales (Finance)
- Title: FINANCE MANAGER
- Call: 3214302295 x524

I’m dedicated to helping our customers find the best financing solutions for their vehicle purchases. With extensive experience in automotive finance, I guide clients through every step of the financing process, ensuring they feel confident and informed about their decisions. My role is all about making sure our customers have a seamless, transparent, and stress-free experience.

### Claudio Carrera

- Profile: [https://napletonorlandovw.adviserly.com/claudio-carrera/reviews](https://napletonorlandovw.adviserly.com/claudio-carrera/reviews)
- Department: Sales (Sales)
- Title: Sales Associate
- Rating: 4.7 stars (34 ratings, 27 reviews)
- Lifetime vehicles sold: 177
- Recent vehicles sold: 7
- Languages: Spanish
- Sales specialties: ATLAS, JETTA, MODEL 3, TAOS, TIGUAN
- Call: 3214302476 x35907

Greetings, my name is Claudio Carrera and I am a Sales Associate at Volkswagen of Orlando. I'm happy to be a part of the team here, and I'm excited to share my passion for helping people with you. I'm fluent Spanish, I am also a friendly and outgoing person, and I enjoy getting to know people from different cultures and backgrounds. I'm always eager to learn new things, and I'm always willing to go the extra mile to help my customers. My goal is to make sure that every customer has a positive experience at Volkswagen of Orlando, and I will do everything I can to ensure that they find the perfect vehicle for their needs. I am passionate about providing excellent customer service, and I am committed to building lasting relationships with my clients. I am confident that I can make your car-buying experience a pleasant and enjoyable one. In my free time, I enjoy spending time with my family and friends, playing puzzles and Legos, and discussing food, movies, music, and anime. I'm also interested in learning about different cultures and traveling to new places. I'm looking forward to getting to know you and helping you find the perfect car for your needs.

Recent reviews:
- 2025-09-30 | 5.0/5 | Vincent M. — He did a great job in helping me get the vehicle I wanted at the best price! The follow up was exceptional and the whole staff at Napleton's were upfront and honest with me in everything. It's been awhile since I had a stress free experience purchasing a car and the Finance Manager, excellent guy with a wonderful personality and very helpful in explaining everything step by step in the closing process. You have a great team at this location.
- 2025-08-17 | 5.0/5 | Austin A. — Claudio was very transparent from the start and was willing to answer any questions I had. He was very diligent in everything he did for me from getting the cars ready for the test drive to bringing us to fill up the tank. He even played babysitter for a little while I signed some paperwork and kept my kids very entertained. Very highly recommended!
- 2026-05-08 | 5.0/5 | Everson M. — Claudio is amazing!!!! He made my whole experience very easy. He’s also very knowledgeable and makes you feel comfortable in asking him anything. Thank you Claudio!!!!

### DYLAN LEMMA

- Profile: [https://napletonorlandovw.adviserly.com/dylan-lemma/reviews](https://napletonorlandovw.adviserly.com/dylan-lemma/reviews)
- Department: Sales (Sales)
- Title: Sales Associate
- Rating: 4.5 stars (28 ratings, 26 reviews)
- Lifetime vehicles sold: 147
- Recent vehicles sold: 9
- Sales specialties: ATLAS, JETTA, MODEL 3, TAOS, TIGUAN
- Call: 321-430-2261

Certified Sales consultant at Napleton Volkswagen of Orlando!

Recent reviews:
- 2026-01-25 | 5.0/5 | Jennifer G. — Dylan was great to work with! He is personable, professional, and was very knowledgeable about Volkswagen vehicles! He was able to answer our questions about the vehicle we were interested in looking at and test driving, and helped guide us through the purchasing process. 
We had been to other dealerships in the area over the last few weeks in search of a gently used Tiguan for our family. Dylan asked us what we were looking for in a vehicle, and guided us to find one that fit just what we were looking for. We drove home with our new-to-us vehicle the same day. 
We are very happy with our purchase, and Dylan is a great sales associate! 10 out of 10 rating from our family!
- 2025-08-29 | 5.0/5 | Scott D. — Our experience with Dylan was very good.  After a three hour drive from Tarpon Springs, we met him as soon as we walked in the door and immediate felt comfortable. His personality and attention to detail (even details not related to his job) made for a really good experience. He was friendly and personable, and we would recommend giving him a chance if you are in the market for a vehicle.
- 2025-12-12 | 5.0/5 | Priscilla S. — Absolutely amazing! Dylan was incredibly knowledgeable about the vehicle I was interested in. He was a real joy to work with and I’ve already told 3 of my friends about him and the great experience I had yesterday.

### Fernando Rosario

- Profile: [https://napletonorlandovw.adviserly.com/fernando-rosario/reviews](https://napletonorlandovw.adviserly.com/fernando-rosario/reviews)
- Department: Sales (Sales)
- Title: Sales Associate
- Rating: 4.7 stars (39 ratings, 34 reviews)
- Lifetime vehicles sold: 196
- Recent vehicles sold: 19
- Sales specialties: ATLAS, MODEL 3, MODEL Y, TAOS, TIGUAN
- Call: 4073083216

Recent reviews:
- 2026-05-24 | 5.0/5 | Marilyn G. — Outstanding. Very professional and knowledgeable Awesome experience. Fernando customer service skills made my choice easy. I will Highly recommend family and friend to choose Fernando!
- 2026-04-22 | 5.0/5 | Natalie A. — Fernando was very patient with us and valued our very little time we had to buy a car. We had a lot of back and forth, but he was patient and caring and understanding.
- 2026-05-16 | 5.0/5 | Brittany H. — Fernando was so helpful, super knowledgeable and not pushy. He helped us make an informed decision, that we left feeling very happy we made.

### Juan Acosta

- Profile: [https://napletonorlandovw.adviserly.com/juan-acosta/reviews](https://napletonorlandovw.adviserly.com/juan-acosta/reviews)
- Department: Sales (Sales)
- Title: Sales Associate
- Rating: 4.6 stars (27 ratings, 21 reviews)
- Lifetime vehicles sold: 123
- Recent vehicles sold: 18
- Sales specialties: ATLAS, MODEL 3, MODEL Y, TAOS, TIGUAN

I'm a Sales Associate with Napleton, and I've been with the automotive group for two years. I'm originally from Colombia and went to Freedom High School. I'm also a Certified Sales Consultant.

I'm all about closing deals and being upfront with people. I'm passionate about helping people find their dream car and making sure they get the best experience possible. I love playing soccer, and spending time with my family is important to me. I work for Volkswagen of Orlando, Also bilingual ready to make one happen for you!

Recent reviews:
- 2026-05-16 | 5.0/5 | Sharon L. — We had an absolutely incredible experience purchasing our mint-condition BMW X5 from Juan Acosta at Napleton Volkswagen of Orlando. From start to finish, this was a true 10/10.

Juan worked hard to find the perfect vehicle for us, and it showed. He’s an ace when it comes to BMWs — knowledgeable, confident, and genuinely enthusiastic without ever being pushy. The entire experience was low-pressure, no sweat, and completely comfortable. We never once felt rushed or steered — just supported and informed. That kind of honest, relaxed approach goes a long way.

This was hands-down one of the most comfortable, straightforward, and positive purchasing experiences we’ve ever had. Honest, professional, and smooth from beginning to end. Highly recommend.
- 2026-05-27 | 5.0/5 | Elizabeth D. — ⭐️⭐️⭐️⭐️⭐️ 5/5 — Outstanding Experience with Juan

My experience with Juan was exceptional. He was professional, attentive, and made the entire process incredibly smooth. I ended up purchasing two vehicles within just a few hours because he made everything so easy and stress‑free. His knowledge, communication, and genuine care for his customers truly set him apart. I highly recommend working with Juan if you want a seamless and enjoyable car‑buying experience.
- 2026-05-01 | 5.0/5 | Miguel S. — Overall top level professionalism. Juan took us in we speed and care. He made it his mission to constantly check up on the family, making sure if we needed any complementary services or questions he could answer. Going forward and keeping us updated as we closer the deal. He knows what hes talking about and is ever down to earth. 100% will be back to see him again.

### Kevin Montalvo

- Profile: [https://napletonorlandovw.adviserly.com/kevin-montalvo/reviews](https://napletonorlandovw.adviserly.com/kevin-montalvo/reviews)
- Department: Sales (Sales)
- Title: Sales Associate
- Rating: 4.8 stars (93 ratings, 63 reviews)
- Lifetime vehicles sold: 414
- Recent vehicles sold: 7
- Languages: Spanish
- Sales specialties: ATLAS, JETTA, MODEL 3, TAOS, TIGUAN
- Call: 407-502-2659

Certified Sales consultant at Napleton Volkswagen of Orlando!

Recent reviews:
- 2026-02-15 | 5.0/5 | Schuylia A. — We had a genuinely positive experience working with Kevin at Volkswagen. He was knowledgeable, transparent, and never once made us feel pressured.

What stood out most was how respectful he was of our budget. He took the time to understand our limitations and worked with us to stay within them, without pushing us toward something outside our comfort zone.

It felt collaborative rather than transactional. We left feeling informed, confident, and taken seriously. Highly recommend asking for him if you want a straightforward, no-pressure experience.
- 2026-02-27 | 5.0/5 | Cesar R. — My experience buying my car was excellent from start to finish, especially thanks to Kevin. He was friendly, professional, and very helpful throughout the entire process. Kevin took the time to answer all my questions and made sure I felt comfortable with my decision, without any pressure. He helped me find the right car for my needs and made the process smooth and stress-free. I really appreciate his patience and great customer service, and I’m very happy with my purchase. I would definitely recommend Kevin to anyone looking to buy a car.
- 2026-04-28 | 5.0/5 | Valinda H. — Kevin is great! Kevin is very personable, attentive, and knowledgeable. The whole process did take a little time. However, if I had to do it over I wouldn’t change a thing! I am very happy with my vehicle. It drives and handles well. The whole team at Napleton worked miracles and got me on the road again. Thank you!

### Manny Reinat

- Profile: [https://napletonorlandovw.adviserly.com/manny-reinat/reviews](https://napletonorlandovw.adviserly.com/manny-reinat/reviews)
- Department: Sales (Sales)
- Title: Sales Associate
- Rating: 5.0 stars (30 ratings, 25 reviews)
- Lifetime vehicles sold: 116
- Recent vehicles sold: 13
- Sales specialties: ATLAS, JETTA, MODEL 3, TAOS, TIGUAN
- Call: 4079015156

Born and raised in New York City, I've been a Sales Associate since 2014, making people happy with their vehicle purchases. I’m a graduate of Borough of Manhattan Community College, and I’ve been fortunate enough to have traveled to places like Hawaii, Puerto Rico, the Dominican Republic, Columbia, Mexico, Ecuador, Jamaica, and the Bahamas. What can I say? I love a good adventure. My goal is simple: ensure every customer leaves smiling.

Outside of work, I'm into football and basketball. You'll find I'm generally a pretty patient and helpful person. I'm currently with Volkswagen of Orlando.

Recent reviews:
- 2026-04-19 | 5.0/5 | Melvin P. — Excellent job they work with us until the end and then make sure we were happy with everything and then make love feel comfortable at the dealership with no pressure. Let us to decide. What vehicle we want
- 2026-04-02 | 5.0/5 | Dana D. — OUTSTANDING!!! Manny was friendly, knowledgeable, and listened to what we needed. Great experience all around!!! Highly recommend!
- 2026-03-08 | 5.0/5 | Mark S. — Manny was very thorough and met all my expectations. Answered all my questions and made the experience a good one!

### OMAR SUPH

- Profile: [https://napletonorlandovw.adviserly.com/omar-suph/reviews](https://napletonorlandovw.adviserly.com/omar-suph/reviews)
- Department: Sales (Finance)
- Title: FINANCE MANAGER
- Call: 4079179810 x514

Finance Manager at Napleton Volkswagen of Orlando.

### Alex Castano

- Profile: [https://napletonorlandovw.adviserly.com/alex-castano/reviews](https://napletonorlandovw.adviserly.com/alex-castano/reviews)
- Department: Service (Service)
- Title: Service Advisor
- Rating: 4.9 stars (399 ratings, 245 reviews)
- Lifetime vehicles serviced: 3856
- Recent vehicles serviced: 140
- Languages: Spanish
- Call: (213) 600-3642 x541

Hi! I’m well-versed in Volkswagen’s lineup—from the classic Jettas and Golfs to the latest ID.4s and beyond. My journey has been fueled by a commitment to excellence and a genuine desire to help our customers. As your Service Advisor, my job is to be the bridge between you and our talented technicians. Whether you're coming in for routine maintenance or a more complex repair, I’m here to listen to your concerns, explain the services your vehicle needs, and keep you informed every step of the way. I pride myself on providing clear, honest communication and making sure you feel confident in the care your vehicle receives. Thank you for choosing Napleton VW Orlando. I look forward to working with you and ensuring that your VW continues to provide the reliable, enjoyable driving experience you expect.

Recent reviews:
- 2026-05-09 | 5.0/5 | Randall S. — FANTASTIC.. Always Fast,Efficient Service!
Never try to sell service You don’t need.
I depend on the service @ Napleton Volkswagen for My Atlas, now going on Four Years.
  You could say I TRUST ALEX And Napleton Volkswagen.
- 2026-05-16 | 5.0/5 | Alecia M. — Alex was very professional and kind throughout the entire process. He always kept me updated on the status of my vehicle and provided excellent communication. I truly appreciated his helpfulness and professionalism.
- 2026-05-06 | 5.0/5 | Diliara S. — Thank you for your help and professionalism! I really appreciated the clear explanations, attention to detail, and friendly attitude. The service experience was easy and pleasant from start to finish.

### Norelis Garcia

- Profile: [https://napletonorlandovw.adviserly.com/norelis-garcia/reviews](https://napletonorlandovw.adviserly.com/norelis-garcia/reviews)
- Department: Service (Service)
- Title: Service Advisor
- Rating: 4.9 stars (931 ratings, 613 reviews)
- Lifetime vehicles serviced: 6759
- Recent vehicles serviced: 103
- Languages: Spanish

Welcome!  Please call me Nori!  I am a Master Certified Service Consultant who is passionate about meeting people and helping them get back on the road quickly and safely. Whether you’re coming in for routine maintenance or something more complex, you can rest assured that we are here to give you the information you need to make solid decisions about your vehicle—always with empathy and care for your concerns. And I’m proud to offer my services in both Spanish and English. 

Born in Puerto Rico, I moved to Orlando when I was eight.  I graduated from Timber Creek High School before attending Valencia Community College. My automotive industry experience includes working as a service cashier before advancing to advisor. I’m a proud mom of three boys.  When I’m not working, I like rollerblading and bowling with my kids.

Recent reviews:
- 2026-05-30 | 5.0/5 | Erin T. — Norelis was super quick to call back with estimates and scheduling which was very much appreciated. The tech who performed the  work sent a quick video explaining the vehicle inspection and pointed out a small issue we had missed, so we had that completed also.
Great experience, Thank you Norelis!
- 2026-05-16 | 5.0/5 | Thomas S. — Nori is always friendly, efficient and professional.  She goes out of her way to make us feel welcome and respected.  From start to finish she keeps us aware if the status of the service order progress.
- 2026-05-05 | 5.0/5 | Brendan F. — Over the past few years Nori and I have developed a good customer service relationship. Nori has been very helpful regarding service visits and offering information and guidance for my VW.

### Roger Phipps

- Profile: [https://napletonorlandovw.adviserly.com/roger-phipps/reviews](https://napletonorlandovw.adviserly.com/roger-phipps/reviews)
- Department: Service (Service)
- Title: Service Advisor
- Rating: 4.9 stars (621 ratings, 400 reviews)
- Lifetime vehicles serviced: 4598
- Recent vehicles serviced: 103

Volkswagen of Orlando Team Member

Recent reviews:
- 2026-04-17 | 5.0/5 | Frances S. — Always an excellent experience with Roger. He is truly a caring person who makes sure your vehicle is serviced and up to date. I leave feeling safe and satisfied with the work. 
Thank you.
- 2026-04-04 | 5.0/5 | Steven C. — Amazing, fast service, polite.  Even had a video attached of everything that was done to my car.  Thank you. Highly recommend
- 2026-03-09 | 5.0/5 | Michael M. — Roger was knowledgeable, respectable, personable, and understood what I was wanting to accomplish with my service request.

### Alen Mukic

- Profile: [https://napletonorlandovw.adviserly.com/alen-mukic](https://napletonorlandovw.adviserly.com/alen-mukic)
- Department: Plus (Management)
- Title: Platform Manager

Exciting News!! 🎉 Alen Mukic  joins us as Plaform  Manager of Napleton Auto Group.

With over 20 years of Automotive Dealer experience, Alen knows what commitment and excellence is all about. He also brings valuable brand-specific knowledge and a sports team mindset to our operations. 

As a devoted family man passionate about health and wellness, Alen is set to make a significant impact. 

Join us in welcoming Alen Mukic to the Napleton family!

### Bryan Levitt

- Profile: [https://napletonorlandovw.adviserly.com/bryan-levitt](https://napletonorlandovw.adviserly.com/bryan-levitt)
- Department: Plus (Management)
- Title: General Manager
- Call: (321) 430-2442 x518

I'm the General Manager with over 15 years of experience, born and raised in Cocoa, Florida.  I worked at one of the largest GM stores in the US for 11 years and bring a strong track record of success to the table. My background includes a degree from Florida Atlantic University, where I also played football.  I'm passionate about leading teams and helping individuals reach their full potential, both professionally and personally.  My positive energy and genuine interest in people create strong customer relationships; I aim to provide every customer with red carpet treatment.  I'm a big fan of sports, travel, and dining at new restaurants.  God and Family time (at the beach, or Disney) are also priority for me.  I'm a firm believer in teamwork and building lasting connections, I enjoy conversations that go beyond the surface. My focus is on fostering a positive work environment where everyone can thrive.

### Eddie Gomez

- Profile: [https://napletonorlandovw.adviserly.com/eddie-gomez](https://napletonorlandovw.adviserly.com/eddie-gomez)
- Department: Plus (Management)
- Title: Service Manager
- Lifetime vehicles serviced: 197
- Recent vehicles serviced: 27

Hello and welcome! As a Master Technician and Shop Manager, I enjoy leading a great team of technicians who are as passionate about the Volkswagen brand as I am!  No matter what’s going on with your car, we’re here to give you clear, honest information you can act on to keep things running smoothly and safely.  With more than 15 years of experience in this industry, I’m proud to run an efficient, professional department dedicated to getting the job done right. My hope is that I can also be a role model within my industry, mentoring young professionals towards their goals. 

Growing up in New York and Orlando, I graduated from Colonial High School where I was an Honor Roll Student.  I went on to graduate top of my class from the Universal Technical Institute. I attended the Volkswagen Academy Technician Recruitment Program and later became a master technician. Today, I specialize in engines, transmissions, electrical, chassis, and electric vehicles. In my free time, I enjoy spending time with my beloved partner and our three kids. I stay active in my church and enjoy soccer, football, and all things Volkswagen-related.

### Efraim Rosario

- Profile: [https://napletonorlandovw.adviserly.com/efraim-rosario](https://napletonorlandovw.adviserly.com/efraim-rosario)
- Department: Plus (Management)
- Title: Used Car Director
- Languages: Spanish

I oversee the dealership’s pre-owned vehicle operations, ensuring that our customers have access to high-quality, reliable vehicles at competitive prices. With years of experience in the automotive industry, I focus on sourcing and managing our inventory to meet the diverse needs of our clients. My goal is to provide a seamless buying experience by maintaining strict standards for quality and offering exceptional customer service.

### Gabriela Cuevas

- Profile: [https://napletonorlandovw.adviserly.com/gabriela-cuevas](https://napletonorlandovw.adviserly.com/gabriela-cuevas)
- Department: Plus (Operations)
- Title: VIP Manager
- Joined: 2025-06-23
- Lifetime vehicles sold: 1
- Languages: Spanish
- Sales specialties: TIGUAN
- Call: 4075913990

Hi, I'm a VIP Manager relocating to Orlando, Florida from Fort Worth, Texas.  I've built a reputation for handling a high volume of tasks efficiently and effectively. My background is diverse –  I've worked for Volkswagen of Orlando, and I also hold certifications in customer service and bartending, along with veterinary experience.  I graduated from Timber Creek HS and Santa Fe College.  Outside of work, I enjoy spending time with my dogs and cats (and animals in general!), traveling to Mexico (I'm fluent in Spanish), swimming, relaxing at the beach, and dining out.

I'm proud of my ability to make a positive impact on people's days. I'm understanding, genuinely care about others' needs and concerns, and I'm known for being bubbly, outgoing, and fun to be around. My focus is always on meeting and exceeding customer expectations, proactively handling situations, and ensuring positive outcomes.

### Hannah Musante

- Profile: [https://napletonorlandovw.adviserly.com/hannah-musante](https://napletonorlandovw.adviserly.com/hannah-musante)
- Department: Plus (Management)
- Title: VIP Manager
- Lifetime vehicles sold: 1
- Recent vehicles sold: 1
- Sales specialties: JETTA
- Call: 4075913990 x543

Hi everyone!! As the VIP Manager, I’m dedicated to ensuring that every guest feels valued and well taken care of. My role allows me to work across multiple departments, and I’m often told I’m “everywhere at once”—which, honestly, I love! I’ve always thrived on staying busy. One of my superpowers is multitasking. In the past I was a volleyball coach and my team won the Sportsmanship Award! I joined Napleton VW of Orlando  in January of 2022, marking my first venture into the auto industry. Since then, I’ve worked in both sales and service, becoming a go-to resource for any questions that come my way. I’m excited to continue growing within the industry, surrounded by amazing colleagues and customers, for years to come!

### Joseph Birge

- Profile: [https://napletonorlandovw.adviserly.com/joe-birge](https://napletonorlandovw.adviserly.com/joe-birge)
- Department: Plus (Management)
- Title: Sales Manager
- Lifetime vehicles sold: 14
- Recent vehicles sold: 2
- Sales specialties: ATLAS, GOLF, SANTCR, TIGUAN, X3 XDRIVE 30I

Thanks for stopping by the Volkswagen of Orlando website! We look forward to exceeding your expectations and providing you with the best customer experience! Our team is here to listen thoroughly and offer the most transparent and efficient options. We aim to watch you leave the dealership smiling and happy about your purchase or service process! As a General Manager, I bring 15 years of experience to the dealership. The best part of my job is passing my knowledge along to team members so they can satisfy our customers and grow within the auto world. Honesty, integrity, and exceptional training are what our staff receives from me each day. 

Outside of work, I love spending time with my beautiful wife, Justine, and my incredible children, three daughters and one son. Celebrating the holidays is our favorite time of the year, but we are always there for one another in the best way we can be. My wife is an Orlando native, so we spend many vacations traveling back to my hometown, Indiana. Football is one of my favorite sports and interests – go, Colts!
 
I’m all about self-motivation and helping others achieve their goals!

### Zain Shah

- Profile: [https://napletonorlandovw.adviserly.com/zain-shah](https://napletonorlandovw.adviserly.com/zain-shah)
- Department: Plus (Management)
- Title: Sales Manager
- Call: 5072087141