About Juan
I'm a Sales Associate with Napleton, and I've been with the automotive group for two years. I'm originally from Colombia and went to Freedom High School. I'm also a Certified Sales Consultant. I'm all about closing deals and being upfront with people. I'm passionate about helping people find their dream car and making sure they get the best experience possible. I love playing soccer, and spending time with my family is important to me. I work for Volkswagen of Orlando, Also bilingual ready to make one happen for you!
Customer rating
4.6 / 5 based on 27 ratings (21 written reviews)
Recent reviews
⭐️⭐️⭐️⭐️⭐️ 5/5 — Outstanding Experience with Juan My experience with Juan was exceptional. He was professional, attentive, and made the entire process incredibly smooth. I ended up purchasing two vehicles within just a few hours because he made everything so easy and stress‑free. His knowledge, communication, and genuine care for his customers truly set him apart. I highly recommend working with Juan if you want a seamless and enjoyable car‑buying experience.
— Elizabeth D. ,
Good
— Gavin S. ,
He was great, went above and beyond to make the sale.
— Edward M. ,
We had an absolutely incredible experience purchasing our mint-condition BMW X5 from Juan Acosta at Napleton Volkswagen of Orlando. From start to finish, this was a true 10/10. Juan worked hard to find the perfect vehicle for us, and it showed. He’s an ace when it comes to BMWs — knowledgeable, confident, and genuinely enthusiastic without ever being pushy. The entire experience was low-pressure, no sweat, and completely comfortable. We never once felt rushed or steered — just supported and informed. That kind of honest, relaxed approach goes a long way. This was hands-down one of the most comfortable, straightforward, and positive purchasing experiences we’ve ever had. Honest, professional, and smooth from beginning to end. Highly recommend.
— Sharon L. ,
Overall top level professionalism. Juan took us in we speed and care. He made it his mission to constantly check up on the family, making sure if we needed any complementary services or questions he could answer. Going forward and keeping us updated as we closer the deal. He knows what hes talking about and is ever down to earth. 100% will be back to see him again.
— Miguel S. ,
It was an amazing experience and I love my car!
— Abigail M. ,
Juan took amazing care of us and really went to bat for us. Don’t think I would’ve got in the car we wanted without him. He’s the best!!
— Talia B. ,
Extremely professional! He listened to what was important to us, was mindful of our budget and an overall pleasure to work with!
— Diane Z. ,
Juan was extremely helpful during this entire process and I would recommend all my friends to buy from this location.
— Amber S. ,
Compré un vehículo recientemente y mi experiencia fue muy decepcionante. El vendedor, Juan Acosta, junto con el departamento de finanzas, manejaron la transacción de manera poco transparente. El vehículo tenía un valor reportado en Carfax de $26,000. Sin embargo, al momento del cierre, el precio aumentó a $30,454.26 debido a cargos adicionales que no fueron explicados claramente desde el inicio. A esto le añadieron un “service fee” de $1,876. Además, me ofrecieron GAP. Les indiqué claramente que lo pagaría con tarjeta de crédito, pero aun así lo incluyeron también dentro del préstamo. Terminé pagando $32,439.36 financiados, más $1,200 de GAP y $500 de pronto que fueron cargados a mi tarjeta. Otro punto preocupante fue el financiamiento. Solicité que se hiciera con VyStar, pero sin mi consentimiento terminaron gestionando el préstamo con 5/3 Bank. A pesar de tener excelente crédito, me asignaron un APR de 7.89%. Posteriormente, al contactar a VyStar, me informaron que ellos habían ofrecido un APR de 5.8%, lo cual nunca me fue presentado. En resumen, hubo falta de transparencia, cargos duplicados y decisiones tomadas sin mi autorización. Recomiendo a futuros compradores revisar cada documento cuidadosamente y no confiar en lo que se les diga verbalmente. I recently purchased a vehicle and had a very disappointing experience. The salesperson, Juan Acosta, along with the finance department, handled the transaction in a highly non-transparent way. The vehicle was listed on Carfax for $26,000. However, by the time of closing, the price increased to $30,454.26 due to additional charges that were not clearly explained upfront. On top of that, they added a $1,876 service fee. I was also offered GAP insurance. I clearly stated that I would pay for it with my credit card, yet they still added it to the loan. In total, I ended up financing $32,439.36, plus paying $1,200 for GAP and $500 down payment charged separately to my credit card.
— Luis V. ,
Specialties
- TIGUAN
- ATLAS
- TAOS
- MODEL Y
- MODEL 3